FAQ

Ordering

How long does delivery take?
Orders are processed in 1-3 business days, then delivered across Europe in roughly 7-20 business days depending on your country. Full estimates are in our Shipping Policy.

How much is shipping?
Standard shipping is free on orders over €50. A flat fee applies below that and is shown at checkout.

Will I get a tracking number?
Yes — we email a tracking link as soon as your order ships.

Will I pay customs or import fees?
For the UK and other destinations outside the EU, customs duties or import taxes may apply and are the buyer's responsibility. There are no additional customs duties on orders delivered within the EU single market.

Products

Are your products good quality?
Every item is hand-selected for quality, function and design. We deliberately avoid cheap, disposable products.

Do the electronic products include instructions?
Yes, products include instructions, and most smart devices offer multi-language support or companion apps.

What if my item arrives damaged or is faulty?
Contact us within 14 days with photos and we will arrange a replacement or refund at no cost to you.

Returns

What is your return policy?
You can return eligible unused items within 30 days. See our Returns & Refunds Policy for details and exclusions.

Who pays for return shipping?
You cover return shipping unless the item is faulty, damaged or incorrect, in which case we cover it.

Support

How do I contact you?
Email support@goodizio.com — we aim to reply within 24-48 business hours.